Below are the Terms and Conditions of Website & Service. They were last updated on 22 September 2025. Please read these Terms carefully before using services offered by Gradience Labs. Before registering for any of our services, you must indicate that you have read and understood this Agreement. Thank you.

1. Conditions of Use

By using this website, you certify that you have read and reviewed this Agreement and that you agree to comply with its terms. If you do not want to be bound by the terms of this Agreement, then you are advised to stop using the website accordingly. Gradience Labs only grants use and access of this website, its correspondence, and its services to those who have accepted its terms.

2. Definitions

For the purposes of these Terms and Conditions of Website & Service:

a. “Company” (referred to also as “We,” “Us,” “Our”) refers to Gradience Labs, LLC. 

b. “Terms” and “Agreement” refer to these Terms and Conditions of Website & Service that form the entire agreement between you and the Company regarding the use of the services Gradience Labs provides.

c. “Client” (referred to also as “You”) means individuals who have initiated contact with the Company (e.g., through sign-up for e-communications, sign-up for consultation, sign-up for workshop, and other actions of that nature).

d. “User” (referred to also as “You”) means individuals who are using the Company’s website but have not yet initiated contact with the Company.

Users and clients are both subject to the Agreement.

3. Age Restriction 

We only serve students who are 16 (sixteen) years of age and older. If you are under 18 (eighteen) years of age, your parent or guardian must sign our Agreement and take responsibility for payment. 

You must be at least 18 years of age before you can use this website. By using this website, you warrant that you are at least 18 years of age and may legally adhere to this Agreement. Gradience Labs assumes no responsibility for liabilities related to age misrepresentation. 

4. Our Services

The Company provides education services on the development of professional skills specifically related to resume writing and editing. The Company’s role is strictly limited to delivering instructional content and guidance to help students develop a resume.

Limitations of Scope

The Company is not a job placement agency, recruiter, employment counselor, therapist, licensed career advisor, or college application advisor. The services offered do not include: securing employment or job placement on behalf of the clients or guaranteeing interview opportunities, job offers, college acceptances, or scholarship/fellowship acceptances.

Gradience Labs does not make any representations or guarantees regarding a client’s future employment or education outcomes. While the Company aims to enhance clients’ resume skills, it makes no promise, representation, or warranty – express or implied – that clients will secure employment or college acceptance as a result of using its services. Employment and educational outcomes depend on numerous factors outside the Company’s control, including but not limited to the client’s individual qualifications, the number and quality of competing applicants, the needs and preferences of specific employers and institutions, current economic, educational, and labor market conditions, and timing, and chance. Each individual’s results will vary, and past successes expressed by other clients is not indicative of future outcomes. 

Method of Service Delivery 

Gradience Labs delivers its services primarily through electronic communication, which includes but is not limited to:

a. Digital learning materials and written feedback delivered via e-mail or secure platforms;

b. Online video conferencing sessions (e.g., Zoom, Google Meet);

c. In certain cases, in-person meetings may be arranged subject to availability and mutual agreement.

All services are delivered in English unless otherwise agreed upon in writing. 

Your Technology Responsibilities

Because electronic communication is the backbone of the services provided, you assume technology responsibilities to ensure full use of the services. As such, you are solely responsible for ensuring that you have the necessary technology to access and use the services provided by the Company. This includes but is not limited to:

a. Internet and Device Access: You must maintain access to a reliable internet connection and a functional computer or tablet, capable of supporting video conferencing and interactive communication platforms used by the Company. 

b. Technical Troubleshooting: You are responsible for diagnosis and resolving any technical issues on your end, including connection problems related to hardware, software, internet connectivity, or device compatibility.

c. Backup Communication Method: You should have an alternative method of communication available (e.g., phone, email, or messaging applications) in case of technical disruption or platform failures during scheduled sessions.

The Company is not responsible for delays, missed sessions, or service interruptions caused by client-side technology failures.

5. Payment, Refunds, and Rescheduling

Payment Terms

a. Full payment is required at the time of enrollment and must be received by the Company in full prior to the commencement of any service. All required payments, fees, and charges will be disclosed upon the prompt to sign up for a service.

b. Regarding responsibility for payment, for students aged 18 years or older, the student is solely responsible for all payments, fees, and charges due under this Agreement. For students under the age of 18, a parent or legal guardian must submit payment and assume full financial responsibility for all fees and charges incurred. 

Refunds

c. All payments made are non-refundable. By submitting payment to the Company, you acknowledge and agree that:

Refunds will not be issued in the event you change your mind after payment. Refunds will not be provided due to dissatisfaction with the services or service outcomes. Refunds will not be granted if you are unable to attend scheduled session(s). No refunds will be made under any circumstances once payment has been submitted.

Rescheduling

d. While payments are not refundable, we understand that scheduling conflicts may arise. Therefore, clients may request to reschedule sessions provided that a 24 (twenty four) hour notice is given. 

We will make a good faith effort to accommodate rescheduling requests and find mutually-agreed-upon alternative times. There is no additional fee for rescheduling sessions. Rescheduling is intended to ensure clients receive the full value of services paid for.

6. Intellectual Property

You agree that all materials and services provided on this website are the property of the Company, its affiliates, employees, or licenses including all copyrights, trade secrets, trademarks, patents, or other intellectual property. You also agree that you will not reproduce or redistribute the intellectual property of Gradience Labs in any way, including electronic, digital, or new trademark registrations. 

You grant Gradience Labs a royalty-free and non-exclusive license to display, use, copy, transmit, or broadcast anonymised content you upload and contribute during the services. For issues regarding intellectual property claims, you should contact Gradience Labs, prior to commencing services, in order to come to an agreement. 

7. Privacy Policy

The Company is committed to respecting your privacy and maintaining the confidentiality of your personal information. We will not disclose your information to third parties except under the following circumstances:

a. Legal Compliance: We may disclose your information if required to do so by law, court order, subpoena, or other legal process.

b. Written Consent: We may share your information with third parties if you provide prior consent authorizing such disclosure.

c. Parental Communication: If the student is under the age of 18, we may communicate with the parent or guardians regarding preparation, progress, and related matters, as appropriate and in accordance with applicable laws. 

d. Use of Anonymized Examples: We may use anonymized or de-identified versions of your materials (e.g., resume bullet points as case studies) for educational, marketing, or business purposes. Your identity will not be disclosed without your explicit consent. If you wish to opt-out of this, contact Gradience Labs prior to the start of your services.

Gradience Labs does not store your data or publicly share any of it. We take the utmost care in preserving the privacy of our clients and users. 

Mandatory Reporting

If during the course of our services, we have reason to believe that a minor is being abused, neglected, or otherwise harmed – or that any person is at serious risk of harm to themselves or others – we are legally and ethically obligated to report such concerns to the appropriate authorities.

8. Disputes & Indemnification

Indemnification

You agree to indemnify, defend, and hold harmless the Company and its representatives from any and all claims, demands, liabilities, damages, costs, and expenses that arise from:

a. Your misuse of the services;

b. Your violation of the Terms;

c. Any third-party claims resulting from your actions or omissions while using the services. 

Disputes

In the event of any dispute, claim, or disagreement arising out of or relating to this Agreement or the services provided by Gradience Labs, both parties agree to attempt to resolve the matter amicably and in good faith before pursuing formal proceedings.

a. Mediation

If informal resolution fails, then the parties agree to engage in mediation with a neutral third-party mediator located in the State of Wisconsin. Each party shall bear 50% of the mediation costs unless otherwise agreed. Mediation shall be conducted in-person or via video conference as agreed by both parties.

b. Binding Arbitration

If mediation does not resolve the dispute, the matter shall be submitted to binding arbitration administered in accordance with the rules of the American Arbitration Association in the State of Wisconsin. The decision of the arbitrator shall be final and binding, and judgment may be entered in any court having jurisdiction. Arbitration shall be the sole and exclusive remedy for resolving disputes except as provided in the subsection below.

Waiver of Certain Rights

By agreeing to these Terms, you expressly waive the rights to: a trial by jury, participation in any form of class action or collective litigation, and bringing any dispute in a traditional court of law, except to enforce an arbitration award.

Time Limit

Any claim or cause of action arising out of or related to these Terms or the services provided by the Company must be filed within 1 (one) year after such claim or cause of action arises, or it shall be permanently barred. 

9. Liability

Release of Liability

By using the services of the Company, you agree to release, waive, and hold harmless the Company and its owners, employees, and affiliates from any and all claims, liabilities, losses, or expenses arising out of or related to your use of the services. Gradience Labs is also not liable for any damages that may occur to you as a result of your misuse of our website.

By engaging with the services provided by the Company, you acknowledge and agree that your participation is voluntary and undertaken at your own risk. You assume full responsibility for any risks associated with the use of our services, including but not limited to:

a. Technical issues or interruptions during online sessions (e.g., internet outages, platform failures, or software malfunctions);

b. Physical injuries or accidents that may occur during any in-person meetings or sessions;

c. Dissatisfaction with the outcome or perceived effectiveness of the services;

d. Cybersecurity or data privacy issues, including but not limited to breaches, unauthorized access, or other internet-related vulnerabilities.

You further agree that the Company shall not be liable for any damages, losses, or injuries resulting from such risks, to the fullest extent permitted by applicable law. 

Limitation of Liability

To the maximum extent permitted by law:

a. The Company’s total liability to you for any claim arising out of or relating to the services shall not exceed the total amount of fees you have paid to the Company for those services.

b. The Company shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including but not limited to lost income, missed business or employment opportunities, emotional distress, or reputational harm, even if advised on the possibility of such damages. 

Changes to the Agreement

Gradience Labs reserves the right to edit, modify, and change this Agreement at any time. We shall let our Clients know of the changes through electronic mail using the email address on file. This Agreement is an understanding between Gradience Labs and the User, and this supersedes and replaces all prior agreements regarding the use of this website.

10. Termination Clause

Gradience Labs reserves the right to suspend or terminate your access to its services at any time, with or without notice, if, in the Company’s sole discretion, you:

a. Violate these Terms or any other agreements or policies referenced herein;

b. Fail to make payment when due or otherwise default on any financial obligations to the Company;

c. Engage in inappropriate, disruptive, abusive, harassing, or unsafe behavior toward the Company, its representatives, or other clients and users;

d. Create legal exposure, safety concerns, or reputational risk for the Company or any associated parties.

In the event of termination, you will remain responsible for all fees incurred up to the date of termination. The Company shall not be liable to you for any loss or damages arising from such termination.

11. You Acknowledge and Agree

These terms, in addition to our service agreements, are our complete Agreement. No other agreement counts unless we both (the Company and the Client/User) both sign a written change.

By using our services, you confirm:

• You have read and understand these Terms in full;

• You agree to all provisions written here;

• You understand the scope and nature of services provided by Gradience Labs;

• You understand the refund policy;

• You accept all risks of participating;

• You agree to handle disputes in good faith and otherwise through Wisconsin mediation and arbitration;

• You understand the limits on the Company’s liability;

• You agree to protect the Company from lawsuits and take responsibility for your actions.

If the student is under 18 years of age, the parent/guardian reading this Agreement must additionally confirm:

• You take full responsibility for your child’s participation in the services and adherence to the Agreement;

• You agree to pay all costs and follow the Terms;

• You understand all policies about services to minors. 

Contact Us

For Legal Notices contact: hello@gradiencelabs.com

For Privacy, Data, and Intellectual Property Questions contact: hello@gradiencelabs.com

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